Important Update Regarding a Recent Technical Issue with Videoselz
To our valued merchants,
I am writing to sincerely apologize for a recent technical bug that impacted some of your data and Shopify video assets within Videoselz. We know how important a seamless storefront experience is to your business, and I am sorry for any frustration or disruption this caused.
What Happened
We experienced a system error that affected how certain video assets and related data were stored and displayed. We want to assure you that this was strictly a functional software issue, not a security incident, and no sensitive information was ever at risk.
What We Did
Our engineering team immediately identified the root cause and deployed a fix to restore full functionality. We have already reached out directly to all the specific merchants whose accounts were involved to ensure their video assets are back on track.
Our Commitment Moving Forward
We are actively implementing additional automated checks and safeguards in our development process to catch functional issues like this before they can impact your store.
If you have any questions, concerns, or need assistance with your account, please don’t hesitate to reach out to us at help@videoselz.com. Our team is always here to help.
Sincerely,
Yash Ranadive
CEO, Videoselz
